Energywatch is the new independent consumer organisation to represent the interests of all gas and electricity consumers. It was set up by Parliament in November 2000 with the merger of the Gas Consumers Council and Ofgem's regional offices. Energywatch deals with all customer complaints. If you have a complaint you can contact Energywatch on:

Gas Complaints: 0845 906 0708

Electricity Complaints: 0845 601 3131

General Enquires: 0800 88 77 77