Our supplier comparison tool is powered by uSwitch. This page answers some questions you may have about the service offered.

Q. Who is uSwitch?

A. uSwitch is a unique service to householders and is an easy way for you to choose, compare and obtain home services ( such as gas, electricity, mobile phones) with complex pricing structures and characteristics, within your are.

Q. How is uSwitch impartial?

A. uSwitch is an impartial and independent service between you and suppliers of services to your home. We guarantee to give you totally impartial advice in the service areas in which we operate. uSwitch works with all suppliers of gas, electricity and mobile phone service providers across Great Britain. You determine your best deal by providing uSwitch with your preferences. You will then be able to choose, compare and obtain the best deal on line.

Q. How do I contact uSwitch if I have a problem on the website?

A. You can contact the uSwitch Customer Service Desk on:

Tel: 0845 601 2856
Fax: 020 7233 5933
Email: customerservices@uswitch.com

Q. How long will it take for me to look at your website and make the change to my new supply company online?

A. Using the step process for each product, it could take no more than 15 minutes for you to obtain the best deal.

Q. How much does it cost to change supplier or obtain a new service using uSwitch?

A. Nothing - our service is free! We are paid a small commission by the supplier company when customers change suppliers with uSwitch. This does not increase the price you pay to the supplier, nor does it have a bearing on the ranking of the products in our output tables.

Q. Will I pay uSwitch any money?

A. No - uSwitch will not take any money from your bank account or charge you a fee for using the service. We will however need your bank and/or credit card details if you decide to purchase a mobile phone package or port your number to a new supplier. For energy we may require your bank details, depending on your preferred payment method. We can accept payment using Mastercard and Visa..

Q. How are our prices kept up to date?

A. uSwitch is able to offer you the best value deal through the use of our calculator, which is the mainstay of our business. This decision engine is connected to an interactive database that receives updated prices and tariffs and service information on a continuous basis from all suppliers.

Q. How does the uSwitch calculator work?

A. The calculator or comparison tool finds the best deal for you, according to your needs, within the area you live. Your needs may be based on either price or service requirements. You will need to answer a few simple questions about your requirements, your preferred payment method and any other specific service requirements you may have. Our comparison system then searches our database for the services available in your area, according to these specific needs. Once you have been presented with the best deals available within the area you live, you can obtain or change to another supplier online, via the uSwitch.com website.

Q. How will my new supply or change of suppliers be processed?

A. Once you have decided to make a change, we will ask you for some personal details, such as your name, address, current supplier information and, where necessary, your banking details. This information will then be passed on to your chosen supply company to enable you to obtain your new service or change your existing service. Your chosen supply company will handle the details of the contract.

Q. Will uSwitch launch any other new, additional home services?

A. Yes! - Plans are being developed for uSwitch to become your one-stop shop for services and products supplied to your home like gas, electricity, mobile phones and other related services. Be sure to register with us, so we can keep you updated when new services come on line!!

Q. Who will send me my new bills?

A. After you have given us your personal information, which is forwarded to your new supply company, you will be invoiced directly by the new supplier.

Q. How will uSwitch keep me up to date with new offers and prices?

A. You can join the mailing list or register with us and we will keep you updated with new products, promotions and savings opportunities. Please click on "Join our mailing list" on the uSwitch.com homepage.

Q. Is the uSwitch website secure?

A. Yes - The uSwitch web pages that show or ask for your switch details or personal information are protected using the latest Secure Socket Layer [SSL] technology and reside on a secure web server. This encrypts the information passing between you and the uSwitch website. Encryption is a process by which we use software to scramble your switch and personal information so that it is unreadable by anyone but uSwitch and cannot be intercepted by a third party. We also use stringent procedures to manage the storage of data and follow strict rules in the disclosure of information to prevent unauthorised access. The uSwitch site is endorsed by

BT Trustwise and uSwitch are registered with the UK Data Protection Commission. Your details are therefore protected by the Data Protection ACt 1998.

Q. Will uSwitch give my information to anyone else without me knowing?

A. uSwitch does not sell, trade or rent your personal information to others. In the future we may give this information to trustworthy third parties that offer products and services you may be interested in. We will only do this if you tick the opt in box on the website prior to submitting your personal information.